Shipping and returns

Shipping in Germany

    Country Services  Costs
    Germany DHL standard shipping (or DHL parcel shop *) € 3,95
    Germany DHL standard shipping (or DHL parcel shop *) € 0,00 from an order value of € 45,00

     

    *IMPORTANT: For the parcel shop delivery DHL please state your individual DHL post number. The post number is required to make deliveries to DHL Packstations, DHL parcel shops or post offices. You will receive your individual post number directly from DHL. To do this, you have to register with DHL for deliveries to packing stations.

    Completion aid for deliveries to DHL parcel shops, packing stations or post offices:

    Shipping to DHL Packstations | Completion aid
    1. Your first name
    2. Your last name
    3. The word "Packstation" or "Postfiliale" and the number of the Packstation or branch. Example: Packstation 501
    4. Your individual DHL post number (7 or 8 digits)
    5. The postal code of the DHL Packstation or post office
    6. The location of the DHL Packstation or post office
    DHL packages are included DHL GoGreen sent. With climate-neutral shipping, CO2 emissions are neutralized - 100% climate-neutral.

    Free shipping from 45 € order value

    The shipping fee includes the statutory value added tax. The shipping costs are indicated in the shopping cart system and on the order page. All packages are insured against loss or damage in transit. The average delivery time within Germany is 1-3 working days. 

    Delivery not possible

    If the customer cannot be found when DHL tries to deliver, the package will be kept for 7 working days at the nearest post office for collection. The postman leaves a note. After that, the package will be sent back to us. The resulting return costs (€4,95) and additional shipping costs (€3,95) for a possible second delivery will be borne by the buyer. If the address details were incorrect or delivery is refused, the package will also be returned to us. Here, too, the customer bears the return costs.

    Our packaging

    The package and filling material are made of recycled paper / cardboard and can be easily disposed of in the waste paper bin. The packaging tape is also based on paper, without synthetic adhesive and can also be disposed of in the waste paper bin. The enclosed postcard is printed on recycled paper. We are one of the few companies whose packaging is made entirely from recycled materials and is 100% recyclable.

    make a difference

    Return

    You can return the order to us within 14 days of delivery. A refund can only be made if the item is original packaging, unused and undamaged arrive at our place.

    If we have sent the wrong or faulty product, we will of course bear the return costs.

    For all other reasons for returns, the buyer bears the return costs incurred. Return costs in Germany are a flat rate of € 4,95 per return shipment. After receiving and checking the goods, we will reimburse you for all payments minus the return costs.

    Expiration:

    Please send an email to info@blanda-beauty.com or a letter to our postal address stating that you wish to return a product. We will then let you know how to proceed. You will receive an e-mail with a link to our returns portal, which you can use to return the goodsabel can print out. Our return process is straightforward and quick.

    Shipping Europe (EU + UK) / Shipping International Europe (EU + UK)

      Country Services  Costs
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia , Spain, Sweden, United Kingdom, Andorra, Malta DHL International € 7,95 (order value up to € 94,99)
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia , Spain, Sweden, United Kingdom, Andorra, Malta DHL International Free Shipping € 0,00 (order value from € 95,00)

       

      Free shipping for orders over €95

      The shipping fee includes the statutory value added tax. The shipping costs are indicated in the shopping cart system and on the order page. All packages are insured against loss or damage in transit. The average delivery time within Europe is 3-7 working days.

      Shipping Europe (without EU + UK) / Shipping International Europe (without EU + UK)

      Country Services  Costs
      Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Jersey, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Moldova, Switzerland, Serbia, Turkey, Ukraine, Vatican City DHL International € 11,95 (order value up to € 124,99)
      Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Jersey, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Moldova, Switzerland, Serbia, Turkey, Ukraine, Vatican City DHL International Free Shipping € 0,00 (order value from € 125,00)

      Shipping to Switzerland

      Deliveries to Switzerland are exempt from German VAT (19%). It should be noted that the currently valid Swiss VAT must be paid when importing into Switzerland. This tax is usually settled directly by the parcel delivery company. Shipping is only possible up to a net value of 999 Swiss Francs. The reason for this is the complex customs formalities that are incurred for goods with a net value of CHF 1000 or more.

      When checking out, please enter the code “SCHWEIZ-MWST” in the “Discount code” field. This means that the German VAT is deducted from the order value. This code is only valid for people who have a home and delivery address in Switzerland. The statutory Swiss VAT and any customs fees will be charged to you by the Swiss customs or parcel delivery service. Please understand that we cannot cover these costs.

      If you want to use a different code, you are welcome to do that. Since it is technically not possible to enter two codes, we will deduct the VAT from your order afterwards.

      Shipping outside of Europe

      For deliveries outside Europe please contact us: info@blanda-beauty.com