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The voucher for new customers to register for our newsletter is only valid once per customer. Registering again with a different email address does not entitle you to another voucher.
Shipping & returns
Your package will be made ready for dispatch within 24 to a maximum of 48 hours (working days). Shipping within Germany takes an average of 1-3 working days. For sample set orders, processing can take several days.
You will receive a confirmation by email as soon as the order has been sent. A tracking number is given in the email with which you can track your DHL package.
Yes, we deliver to parcel shops, packing stations and post offices
IMPORTANT: For deliveries to DHL parcel shops, packing stations or branches, you must enter your individual DHL post number (6 to 9 digits).
Within Germany we ship free of charge from an order value of €45,00. Up to €45,00, shipping with DHL GoGreen costs €3,95.
If the address details were incorrect or the customer cannot be found when DHL tries to deliver, the package will be kept for 7 working days at the nearest post office for collection. The postman leaves a note. Then the package will be sent back to us. The resulting return costs (€ 4,95) and additional shipping costs (for a second delivery) are borne by the buyer.
Yes. All packages are insured against loss or damage in transit.
We deliver to most European countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia , Spain, Sweden, United Kingdom, Andorra, Malta, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Jersey, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Moldova, Switzerland, Serbia, Turkey, Ukraine, Vatican City
For deliveries outside of Europe, please contact us.
Deliveries to Switzerland are exempt from German VAT (19%). It should be noted that with the import into Switzerland, the currently valid Swiss VAT has to be paid by the customer. This tax is usually settled directly by the parcel delivery company in question. Shipping is only possible up to a net value of goods of 999 Swiss Francs. The reason for this is the complex customs formalities that apply to goods with a net value of CHF 1000 or more.
Please enter the code “SCHWEIZ-MWST” in the “Discount code” field at the checkout. This means that the German VAT is deducted from the order value. This code is only valid for people who have a home and delivery address in Switzerland. The statutory Swiss VAT and any customs fees will be charged to you by the Swiss customs or parcel delivery company.
If you want to use a different code, you are welcome to do that. Since it is not possible to use two codes, we will subsequently deduct the VAT from your order.
Deliveries abroad are carried out with DHL International. For selected countries, we also offer shipping with Warenpost International Premium.
From €95,00 order value we deliver free of charge to EU countries and the United Kingdom. Below that, the shipping costs are €7,95.
In European countries outside the EU and in Switzerland we deliver free of charge from an order value of €125,00. Below that, a delivery costs €11,95.
Warenpost International Premium:
From an order value of €75,00 we deliver free of charge to selected EU countries and Switzerland. Below that, the shipping costs are €6,95.
Orders usually leave our warehouse within 24 hours. If you want to cancel an order, please let us know as soon as possible via email: firstname.lastname@example.org. We will inform you as soon as possible whether a cancellation is still possible or whether the order is already on its way to you.
Yes, you can return the product to us within 14 days of delivery. A refund can only be made if the item arrives in its original packaging, unused and undamaged. A return in Germany costs a flat rate of € 4.95.
Please send an email to email@example.com or a letter to our postal address stating that you would like to return a product.
We will then contact you about how to proceed. You will receive a return letter by emailabel from us. The Label you can print it out or have it scanned at a DHL delivery point.
We offer the following secure payment methodsoden to: credit card, PayPal, Klarna Sofort direct transfer and payment by bank transfer.
With us you can pay conveniently and securely with your Master Card, Visa Card or American Express Card. Please have the following information ready: credit card, credit card number, verification number and the expiry date of your card. When you submit your order, you also provide us with your credit card details. After your legitimation as the legal cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount immediately, you must have an online banking account with PIN / TAN procedure activated to participate in Sofort, have yourself legitimized and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.
After receiving your order, you will receive an invoice. The invoice will be sent in a separate email. Usually the invoice is sent the day after the order is placed. You can pay the invoice by bank transfer. After receipt of payment, the order will be made ready for dispatch and shipped. Please note that a transfer can sometimes take 2 to 3 working days.
Account holder: Julia Kitschenberg, bank: Volksbank in the region, IBAN: DE07603913100316957003, BIC: GENODES1VBH
All payment cards are secured with the PCI Data Security Standard (PCI DSS). PCI DSS is a standard that is issued by the leading international card payment providers through the PCI Security Standards Council. PCI DSS describes all the necessary requirements for the secure processing of card payments and includes all systems, processes and people who process, transmit or save card payment data. Compliance with PCI DSS by our platform provider Shopify is confirmed annually.
If you have chosen the payment method "Payment in advance / bank transfer", you will automatically receive an invoice. You will usually receive the invoice one day after placing your order. Account: Julia Kitschenberg, bank: VR Bank Tübingen, IBAN: DE16640618540316957003, BIC: GENODES1STW
If you have chosen a different payment method, we will be happy to prepare an invoice for you on request. Please send an email to firstname.lastname@example.org with the request for an invoice. Please add your name and order number.
Yes, you will receive 2-3 samples for free with every order!
In the shopping cart you have the option of specifying your desired samples. We can provide a sample of most products, either in a pre-made sachet or filled by hand. There are brands or products for which there are no samples. If this is the case, we will try to find a suitable alternative.
If you do not wish to receive any samples, please also make a note in the text field.
In contrast to the free samples with a regular order, this is Samples set a product that can be bought. With the sample set you can test 3 or 5 products. To do this, enter the sample requests in the free text field in the shopping cart. We are happy to provide you with 2 alternatives if we cannot meet your first wishes.
The Samples set costs € 5,90 or € 9.90 including shipping. Please enter the code PROBENSETFREE in the discount field. With the code, the sample set will be sent free of charge. The code is only valid for sample set orders.
The sample set is sent as a letter without tracking. Unfortunately, delivery to a DHL Packstation is not possible.
All offers, promotions and beauty deals are only valid once per customer. Offers cannot be combined with other codes, vouchers and discount promotions. All discount promotions are only valid while stocks last.
The package and filling material are made of recycled paper / cardboard and can be easily disposed of in the waste paper bin. The packaging tape is also based on paper, without synthetic adhesive and can also be disposed of in the waste paper bin. The enclosed postcard is printed on recycled paper. The samples are placed in small glassine bags, which can also be disposed of in the waste paper bin. Only the plastic containers for samples have to be disposed of with the residual waste. Depending on the regulation, disposal via the yellow bag is also possible.
We pride ourselves on the fact that our packaging is made entirely from recycled materials and is also completely recyclable.